This policy is a draft translation and must be reviewed for UK law before publication.
This website is operated by Nora-Mae. Throughout the site, the terms "we", "us" and "our" refer to Nora-Mae. Nora-Mae makes this website available to you, the user, including all the information, tools and services available on it, on the condition that you accept all the terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage our "Service" and agree to the following terms and conditions ("Terms", "Conditions"), including any additional terms and policies referred to here and/or available by link. These Terms apply to all users of the website, including without limitation users who browse, suppliers, customers, merchants and/or content contributors.
Please read these Terms carefully before visiting or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree to all of the terms and conditions of this agreement, you may not access or use the website. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current online store are also subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace parts of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our online store is powered by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
In these Terms, the following definitions apply:
Email: support@nora-mae.co.uk
Registered company name: [REGISTERED COMPANY NAME]
Registered office address: [REGISTERED COMPANY ADDRESS]
Company registration number: [COMPANY REGISTRATION NUMBER]
VAT registration number: [VAT REGISTRATION NUMBER]
Address for complaints and returns: [UK RETURNS ADDRESS]
These Terms apply to all offers made by the trader and to all distance contracts and orders concluded between the trader and the consumer.
Before a distance contract is concluded, the text of these Terms is made available to the consumer. If this is not reasonably possible, it will be indicated that the Terms can be inspected at the trader's premises and that they will be sent free of charge and as soon as possible at the consumer's request.
If the distance contract is concluded electronically, the text of these Terms may be made available to the consumer electronically in a way that allows them to store it on a durable medium. If this is not reasonably possible, it will be indicated where the Terms can be inspected electronically and that they will, at the consumer's request, be sent free of charge electronically or by other means.
If, in addition to these Terms, specific product or service conditions also apply, the second and third paragraphs of this article apply, and in the event of conflicting terms the consumer may always rely on the provision that is most favourable to them.
If at any time one or more provisions of these Terms are wholly or partly invalid or annulled, the contract and these Terms will otherwise remain in force, and the provision concerned will be replaced by a provision that comes as close as possible to the original intention.
Situations not covered by these Terms are to be assessed "in the spirit" of these Terms. Ambiguities regarding the interpretation or content of one or more provisions of our Terms are to be interpreted "in the spirit" of these Terms.
If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
The offer is without obligation. The trader is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the trader uses images, these are a fair representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the trader.
All images and specifications in the offer are indicative and cannot give rise to compensation or to termination of the contract.
Product images are a fair representation of the products offered. The trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
Every offer contains information that makes clear to the consumer the rights and obligations attached to accepting the offer. This applies in particular to:
Subject to the provisions of Article 4, the contract is concluded at the moment the consumer accepts the offer and satisfies the conditions set.
If the consumer has accepted the offer electronically, the seller will immediately confirm receipt of that acceptance electronically. Until receipt of that acceptance has been confirmed by the seller, the consumer may terminate the contract.
If the contract is concluded electronically, the seller will take appropriate technical and organisational measures to secure the electronic transfer of data and will provide a secure web environment. If the consumer can pay electronically, the seller will take appropriate security measures.
The seller may, within the limits of the law, check whether the consumer is able to meet their payment obligations, as well as all other factors relevant to the responsible conclusion of a distance contract. If, on the basis of that check, the seller has valid grounds for not concluding the contract, the seller is entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.
Together with the product or service, the seller will provide the consumer with the following information in writing or in a way that allows the consumer to store it on a durable medium:
For ongoing transactions, the provision in the preceding paragraph applies only to the first delivery. Each contract is concluded subject to the condition that the products concerned are sufficiently available.
When purchasing products, the consumer has the right to cancel the contract without giving a reason within 14 days. This cancellation period begins on the day after the day on which the consumer, or a representative designated by the consumer, received the goods. Where the order consists of multiple goods delivered separately, the period runs from the day after receipt of the last item.
During the cancellation period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to establish its nature, characteristics and functioning – that is, no more than they would be allowed to do in a shop. If the consumer exercises the right to cancel, they must return the product to the seller with all accessories supplied and, so far as reasonably possible, in its original condition and packaging, in accordance with the seller's reasonable and clear instructions.
If the consumer wishes to exercise the right to cancel, they must inform the seller within 14 days of receiving the product. The consumer must do so by a clear statement, for example by email. After stating that they wish to cancel, the consumer must return the product within a further 14 days. The consumer must be able to demonstrate that the goods were returned in time, for example by means of proof of postage.
If, on expiry of the periods referred to in paragraphs 2 and 3, the consumer has not exercised the right to cancel or has not returned the product to the seller, the purchase is final.
In addition to this statutory right, Nora-Mae offers a voluntary 100-day returns window. See our Returns & Refunds Policy for details.
If the consumer exercises the right to cancel, the cost of returning the products is borne by the consumer. If the consumer has paid a sum, the seller will refund it as soon as possible and in any event within 14 days of the day on which the seller receives the goods back, or of the day the consumer supplies evidence of having sent the goods back, whichever is the earlier. The refund will include the standard outbound delivery charge, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The trader may exclude the consumer's right to cancel for the products described in paragraphs 2 and 3. Exclusion of the right to cancel is only possible if the trader states this clearly in the offer, at least before the contract is concluded.
Exclusion of the right to cancel is only possible for products:
Exclusion of the right to cancel also applies to services that:
During the stated period of validity of the offer, the prices of the products and/or services offered will not be increased, except in the case of changes to VAT rates.
Notwithstanding the preceding paragraph, the trader may offer products or services at variable prices where those prices are subject to fluctuations in the financial market over which the trader has no influence. This dependence on fluctuations, and the fact that the stated prices are indicative, will be mentioned in the offer.
Price increases within 3 months of the contract being concluded are only permitted if they result from statutory provisions or regulations.
Price increases more than 3 months after the contract is concluded are only permitted if the trader has stipulated this and:
[CONFIRM VAT TREATMENT: whether the trader is UK VAT-registered and charges UK VAT at checkout, or whether goods are shipped from outside the UK and import VAT and customs duty are collected from the customer by the carrier.]
All prices are subject to printing and typesetting errors. We accept no liability for the consequences of printing and typesetting errors. In the event of a printing or typesetting error, the trader is not obliged to supply the goods at the incorrect price.
The trader guarantees that the products and/or services conform to the contract, to the specifications stated in the offer, to reasonable requirements of reliability and/or usability, and, at the time the contract is concluded, to the statutory provisions and/or government regulations in force. If agreed, the trader also guarantees that the product is suitable for a use other than normal use.
Any guarantee offered by the trader, the manufacturer or the importer does not affect the statutory rights and remedies the consumer may assert against the trader under the contract, including the rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described.
Any defect or incorrectly delivered product should be reported to the trader in writing as soon as reasonably possible after delivery. Products should be returned in their original packaging and in new condition. This does not limit your statutory rights under the Consumer Rights Act 2015, which include a 30-day right to reject faulty goods for a full refund.
The trader's guarantee period corresponds to the manufacturer's guarantee. The trader is, however, never responsible for the ultimate suitability of the products for the consumer's individual applications, nor for any advice regarding the use or application of the products.
The guarantee does not apply if:
The trader will exercise the greatest possible care when receiving and carrying out orders for products.
With regard to the provisions of Article 4 of these Terms, the business will carry out accepted orders without undue delay, and in any event within 30 days, unless the consumer has agreed a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be carried out in part, the consumer must be informed within 30 days of placing the order. In that case, the consumer has the right to terminate the contract free of charge and is entitled to any compensation due.
In the event of termination on the basis of the preceding paragraph, the trader must refund the sum paid by the consumer as soon as possible, and in any event within 14 days of termination.
If delivery of an ordered product proves impossible, the trader will endeavour to offer a replacement product. It must be clearly stated, at the latest at the time of delivery, that a replacement product is being supplied. The right to cancel cannot be excluded for replacement items. The cost of returning any replacement products is borne by the trader.
The risk of damage to and/or loss of the products lies with the trader until the moment of delivery to the consumer or to a representative previously designated and notified to the trader, unless otherwise agreed.
The consumer may terminate a contract concluded for an indefinite period relating to the regular supply of products or services, in accordance with the agreed conditions; termination is subject to a notice period of no more than one month.
The consumer may terminate a contract concluded for a fixed period relating to the regular supply of products or services at any time at the end of the fixed period, in accordance with the agreed cancellation conditions and with a notice period of no more than one month.
The consumer may terminate the contracts referred to in the preceding paragraphs:
A contract concluded for a fixed period relating to the regular supply of products or services may not be tacitly renewed or extended for a further fixed period.
Notwithstanding the preceding paragraph, a contract concluded for a fixed period relating to the regular supply of newspapers, magazines or periodicals may be tacitly renewed for a fixed period of no more than three months, provided that the consumer can terminate the contract at the end of the period with a notice period of no more than one month.
A contract concluded for a fixed period relating to the supply of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month, and with a notice period of no more than three months where the contract relates to the regular but less than monthly supply of daily newspapers, magazines and periodicals.
A temporary contract for the supply of daily newspapers, news and weekly magazines as an introductory or trial subscription is not tacitly renewed and ends automatically at the end of the trial or introductory period.
If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless fairness and reasonableness mean the contract should not be terminated before the end of the agreed period.
Unless otherwise agreed, the amount owed by the consumer must be paid within 7 working days of the start of the cancellation period referred to in Article 6.1. In the case of a contract for the supply of a service, this period starts after the consumer has received confirmation of the contract.
The consumer is obliged to report immediately to the trader any errors in the payment information provided or communicated.
In the event of non-payment by the consumer, the trader has the right to charge reasonable costs previously notified to the consumer, within the limits of the law.
Complaints about the performance of the contract should be reported to the trader, fully and clearly, as soon as reasonably possible after the consumer discovers the defect.
Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a longer processing time, the trader will send an acknowledgement of receipt within 14 days and indicate when the consumer can expect a more detailed response.
If the complaint cannot be resolved amicably, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not release the trader from its obligations, unless the trader decides otherwise in writing.
If the trader considers the complaint to be well founded, the trader will, at its option, replace or repair the delivered products free of charge.
Contracts between the trader and the consumer that are subject to these Terms are governed by [GOVERNING LAW – TO BE CONFIRMED, for example the laws of England and Wales], and the courts of [JURISDICTION – TO BE CONFIRMED] have jurisdiction over any dispute.
Nothing in this article deprives a consumer resident in the United Kingdom of the protection afforded by the mandatory rules of UK consumer law, or of the right to bring proceedings in the UK courts.
Registered company name: [REGISTERED COMPANY NAME]
Registered office address: [REGISTERED COMPANY ADDRESS]
Company registration number: [COMPANY REGISTRATION NUMBER]
Every order is carefully handled by Royal Mail and dispatched as quickly as possible.
All payments are SSL-secured, so you can safely use your preferred payment method.
Not happy with your order? We offer a flexible 100-day return or exchange policy.
