Frequently Asked Questions

Below you will find the answers to the questions we are asked most often. Can't find what you are looking for? Email us at support@nora-mae.co.uk and we will be happy to help.

What is the delivery time for my order?

Delivery times vary from 5 to 12 working days.

What should I do if I still haven't received my order?

If the stated delivery time of 5 to 12 working days has passed and you still haven't received anything, please send an email to support@nora-mae.co.uk. We will then look into what has happened to your parcel.

How can I track my order?

Please check your inbox or spam folder to see whether you have received an email from support@nora-mae.co.uk containing a tracking number.

If you have, simply click on the number. This will automatically open a web page where you can see the status of your order.

If not, click HERE and enter your order number (e.g. #0000) along with the email address you used to place the order.

I would like to exchange or return my order, how do I do that?

To return an item, simply contact our customer service team at support@nora-mae.co.uk. Please give us your name, your order number (e.g. #0000) from your confirmation email and the reason for the return. We will then send you the return address and confirm the return. Once that is done, you can send the product back to us using any courier you like.

What are the costs for returns?

Unfortunately, returns are at your own expense. The costs will therefore vary depending on the courier you choose. Please visit the courier's website for more information about their prices.

What are the conditions for returning my product(s)?

There is always a return period of 100 days. The return period starts on the day you received the item. There are, however, a few conditions for returning:

You can only return the item if:

  • The return period has not yet expired.
  • The product is in its original packaging and all labels are still attached.
  • The product has not been used.

Which payment methods can I use?

You can pay safely and easily with Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal or Klarna. Every payment is processed through a secure, encrypted connection.

What happens if I haven't received a confirmation email for my order?

That shouldn't happen. Please send an email with your full name and email address to support@nora-mae.co.uk. We will help you sort it out quickly.

Can I cancel my order?

Would you like to cancel your order for any reason? Please send us an email as soon as possible at support@nora-mae.co.uk. Include your name, your order number (e.g. #0000) from your confirmation email and, if possible, the reason why you would like to cancel the order.