This policy is a draft translation and must be reviewed for UK law before publication.
At Nora-Mae we believe fashion can be beautiful and responsible at the same time. That is why we ship all our orders directly from our suppliers. This reduces unnecessary transport journeys and storage, which helps lower our environmental footprint.
We do everything we can to get your order to you as quickly as possible. Processing time: 1 to 2 working days. Depending on your location, the estimated delivery time is 2 to 7 working days. As soon as your order is dispatched you will receive a confirmation email with tracking information, so you know exactly when to expect your parcel.
By working this way, together we contribute to a more sustainable fashion industry without compromising on quality or service. In the event of an unexpected delay, we will of course let you know straight away.
At Nora-Mae we want your order to reach you safely and quickly. Below you will find our shipping and delivery policy.
Always check that your delivery address is correct and complete before placing your order. Orders that cannot be delivered because of an incorrect address cannot be refunded or reshipped, except where UK law requires otherwise.
Once an order has been dispatched, delivery is handled by the carrier. Do you think your parcel has been lost, stolen or mislaid? Contact the carrier immediately. We will gladly help you gather the information needed to resolve the issue as quickly as possible. Under the Consumer Rights Act 2015, goods remain our responsibility until they come into your physical possession, so please also get in touch with us.
After dispatch you will receive a confirmation email containing a tracking number. Please note that tracking information can take up to 48 hours to update fully.
Tracking says your parcel has been delivered but you have not received anything? First check with your neighbours or your local delivery office. Still no luck? Contact us and we will look at what can be done.
Unless we agree otherwise with you, we will deliver your order without undue delay and in any event within 30 days of the day the order is placed.
Would you like to return a product? Please note that return postage is at your own expense, unless the goods are faulty, misdescribed or not what you ordered. See our Returns & Refunds Policy for full details.
Depending on stock availability, your order may be shipped from our domestic distribution centre or from our international site. This avoids unnecessary storage and transport, which is a more environmentally friendly choice.
Where an order is shipped to the United Kingdom from outside the UK, any import VAT and customs charges are handled in accordance with UK rules. [CONFIRM WHO PAYS IMPORT VAT AND DUTY — NORA-MAE OR THE CUSTOMER]
We do not charge any additional shipping costs.
Still have questions about your order? Contact us at: support@nora-mae.co.uk
Every order is carefully handled by Royal Mail and dispatched as quickly as possible.
All payments are SSL-secured, so you can safely use your preferred payment method.
Not happy with your order? We offer a flexible 100-day return or exchange policy.
